Fairview patients rate it at the top

Fairview Red Wing Medical Center exceeded both national and state averages in a customer satisfaction survey released Friday.

Two federal Department of Health and Human Services agencies conducted the survey as part of a pilot project called HCAHPS, aimed at providing an objective comparison of hospitals for consumers. Participation in the survey was voluntary.

The number of patients who would “definitely recommend” a hospital to others was 67 percent nationally and 69 percent for all of Minnesota. Fairview Red Wing’s average was 72 percent.

“We’re pleased that our scores are above the state and national averages,” Fairview President and CEO Scott Wordelman said.

“At the same time, they give us important information about where we can make improvements. One of our goals at Fairview is to create an exceptional experience for our patients and their families. We’ll continue to strive to meet that goal. That’s where our focus is.”

Fairview patients took the 27-question survey between January and June 2007. The survey asked for an overall rating from 0 to 10, with 0 being the “worst hospital possible” and 10 being the “best possible hospital.” The survey also asked the patients to rate their willingness to recommend the hospital to others.

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